Delivery & Shipping

Delivering Smiles, Australia Wide

We know timing matters when you're sending a gift. Every Gift Wrapped Up hamper is carefully prepared and packed before being handed to one of our trusted delivery partners for delivery across Australia.

Delivery Pricing

Standard delivery is $15 per hamper to most metropolitan and regional addresses across Australia.

Additional delivery charges may apply to some remote and regional locations, including parts of the Northern Territory and Cape York Peninsula. Where an additional charge applies, this will be displayed at checkout or confirmed with you before dispatch.

For large, corporate or multi-address orders, please contact us for a tailored delivery quote.

Dispatch & Delivery Times

We prepare and dispatch orders during business hours, Monday to Friday, excluding public holidays.

Most orders are dispatched at the earliest available opportunity, subject to product availability, order volumes and delivery requirements.

Once dispatched, delivery timeframes vary depending on the destination and courier network. Any delivery dates or timeframes provided by Gift Wrapped Up are estimates unless we have expressly confirmed otherwise.

Our delivery partners generally deliver Monday to Friday during business hours. Weekend and public holiday delivery is not available through our standard delivery service.

Need Your Gift by a Particular Date?

If you're sending a gift for a birthday, anniversary or other special occasion, we recommend ordering early and allowing additional time for delivery.

You can provide your preferred delivery date when ordering and we'll do our best to arrange delivery as close to that date as possible.

While we make every reasonable effort to meet requested delivery dates, we use third-party delivery networks and cannot guarantee a particular delivery date unless specifically agreed with you.

Transport disruptions, severe weather, peak demand and other circumstances can occasionally affect delivery times.

If your gift needs to arrive by a particular date, we recommend ordering as early as possible.

Protecting Your Hamper During Hot Weather

Some of our hampers contain chocolate, confectionery and other temperature-sensitive products.

During periods of extreme heat, we may adjust the dispatch date of these hampers to reduce the risk of your gift spending extended periods in a courier depot or vehicle.

We may also avoid dispatching temperature-sensitive hampers late in the week or immediately before a public holiday where doing so could result in your hamper remaining within the courier network over a weekend or extended holiday period.

Where dispatch is delayed for this reason, your hamper will be sent on the next suitable business day.

We'd rather your gift arrive a little later and in great condition than unnecessarily risk its quality in transit.

Peak Gifting Periods

Christmas, Valentine's Day, Mother's Day, Father's Day and Easter are some of our busiest times of the year.

During these periods, both Gift Wrapped Up and our delivery partners experience significantly higher order volumes and delivery may take longer than usual.

We recommend ordering early and checking any seasonal delivery cut-off dates published on our website.

Where possible, we will publish recommended order-by dates ahead of major gifting occasions.

Delivery Addresses

Please carefully check the recipient's delivery details before completing your order.

You'll need to provide:

• the recipient's full name;
• complete street address;
• suburb, state and postcode; and
• a contact telephone number.

For deliveries to workplaces, please also provide the business or organisation name.

Incorrect or incomplete delivery information may result in delays, redirection or redelivery charges. Where additional courier charges arise because incorrect information was provided with the order, these costs may be passed on to the purchaser.

If you notice an error after placing your order, please contact us as soon as possible. We'll make every reasonable effort to update the delivery information before dispatch, but changes cannot be guaranteed once your hamper has entered fulfilment or been collected by a courier.

PO Boxes & Parcel Lockers

Our standard courier services cannot deliver to PO Boxes or Australia Post Parcel Lockers.

Please provide an eligible residential, business or other street address when placing your order.

If Nobody Is Home

Depending on the destination and delivery service, someone may need to be available to accept the delivery.

Where available, you may be able to provide Authority to Leave (ATL), allowing the courier to leave your hamper at the nominated address if nobody is available.

If you select Authority to Leave, please ensure there is a safe, secure and sheltered location where the parcel can be left.

Once a parcel has been delivered in accordance with your Authority to Leave instructions, Gift Wrapped Up cannot accept responsibility for subsequent theft, loss, weather exposure or damage occurring after delivery, except where Gift Wrapped Up or our delivery provider has failed to exercise appropriate care or otherwise meet applicable legal obligations.

If the courier is unable to complete the delivery, they may arrange another delivery attempt, collection from an alternative location or return the parcel to us.

Additional redelivery charges may apply where a further delivery attempt is required.

Tracking Your Delivery

Where tracking is available, you'll receive tracking information once your order has been dispatched.

Tracking updates are provided by the delivery carrier and may take some time to appear after your hamper has been collected.

If your hamper has not arrived within a reasonable period after its estimated delivery date, please contact us and we'll help investigate the delivery with the carrier.

Hospital Deliveries

We're happy to deliver gifts to hospitals where external courier deliveries are accepted.

To give your gift the best chance of reaching the recipient quickly, please provide:

Patient's full name
Hospital name
Ward or unit
Bed or room number, if known
Recipient's mobile number

Before ordering, we recommend checking that the recipient is expected to remain in hospital when the hamper is due to arrive and that the hospital accepts external deliveries.

Our couriers will generally deliver to the hospital's designated reception, mailroom, loading area or other delivery point. Transfer of the hamper from that location to the patient's ward or room is managed by the hospital and is outside our direct control.

If a patient has been discharged, transferred or cannot receive the delivery, additional redelivery or redirection charges may apply.

Product Availability & Substitutions

We make every effort to ensure the products featured in our hampers are available.

Occasionally, an individual product may become unavailable due to seasonal availability, supplier changes or unexpected demand.

Where appropriate, we may replace an unavailable item with a carefully selected alternative of equal or greater value while maintaining the overall quality, style and character of the hamper.

If a significant component of your hamper is unavailable and we cannot make an appropriate substitution, we'll contact you to discuss an alternative hamper, substitution or refund.

Hampers Containing Alcohol

Alcohol can only be purchased by customers who meet applicable legal age requirements and will not be delivered to anyone under 18 years of age.

Age verification or identification may be required when the hamper is delivered.

Hampers containing alcohol may also be subject to additional delivery conditions in accordance with applicable liquor licensing requirements and the requirements of our delivery partners.

Large & Corporate Orders

Sending gifts to a team, clients or multiple recipients across Australia? We'd be happy to help.

Large, corporate and multi-address orders can be coordinated directly with our team.

Delivery charges are quoted individually based on the number and size of hampers, delivery locations and timing requirements.

Large orders may require additional production time, particularly during peak gifting periods, and a deposit may be required when your order is confirmed.

For large or corporate orders, contact us at info@giftwrappedup.com.au for a tailored quote.

Questions About Your Delivery?

If you're unsure whether we can deliver to a particular location, need help with a time-sensitive gift or have questions about an existing delivery, get in touch with our team.

Email: info@giftwrappedup.com.au

We'll be happy to help.