Terms & Conditions

Last updated: September 2026

These Terms & Conditions apply to purchases made through the Gift Wrapped Up website and your use of our website. By placing an order with Gift Wrapped Up, you agree to these Terms & Conditions.

Nothing in these Terms & Conditions is intended to exclude, restrict or modify any rights or remedies available to you under the Australian Consumer Law or other applicable Australian laws.

1. Pricing

All prices displayed on our website are in Australian dollars (AUD) and include GST where applicable.

Delivery charges are additional unless expressly stated otherwise and will be displayed during checkout before payment is completed.

We may update our prices, products and promotions from time to time. The price applicable to your order is the price displayed and accepted at the time your order is placed, subject to correction of genuine errors as outlined below.

2. Orders & Payment

Gift Wrapped Up accepts the payment methods displayed at checkout, which may include major credit and debit cards, PayPal and other payment services made available through our website.

Payment is generally processed when your order is placed.

Payment information is processed through secure third-party payment providers. Gift Wrapped Up does not directly store complete credit or debit card details submitted through our online checkout.

An order is not considered accepted until payment has been successfully processed and we have issued an order confirmation.

If payment cannot be processed, we may contact you to arrange an alternative payment method or cancel the order.

We reserve the right to refuse or cancel an order where reasonably necessary, including where:

payment cannot be authorised;
we reasonably suspect fraud or unauthorised activity;
a product is unavailable;
an obvious pricing or product information error has occurred;
delivery cannot reasonably be completed to the nominated address; or
accepting the order would breach applicable law.

If we cancel an order after payment has been received, we will refund the amount paid for the cancelled order.

3. Product Availability & Substitutions

We make reasonable efforts to ensure products displayed on our website are available.

Gift hampers may contain seasonal, limited-release or supplier-dependent products. Occasionally, an individual product may become unavailable after an order has been placed.

Where this occurs, we may substitute the unavailable item with a comparable product of equal or greater value while maintaining the overall quality, style and character of the hamper.

Where a substantial component of a hamper is unavailable or an appropriate substitution cannot reasonably be made, we will contact you to discuss an alternative product, substitution or refund.

Product images are provided for illustrative purposes. Props, servingware, decorations and other items shown in photographs are not included unless specifically identified in the product description.

4. Delivery

Gift Wrapped Up delivers to eligible addresses within Australia.

Available delivery options, estimated delivery timeframes and applicable charges will be displayed during checkout or otherwise communicated before your order is confirmed.

Orders are generally prepared and dispatched as promptly as possible. Dispatch and delivery times may vary depending on product availability, delivery destination, courier capacity and seasonal demand.

Delivery estimates are estimates only and are not guaranteed unless we have expressly agreed to a specific delivery arrangement.

During peak gifting periods, including Christmas, Valentine's Day, Mother's Day, Father's Day and Easter, order volumes and carrier demand may result in longer processing and delivery times. Where applicable, recommended order cut-off dates will be published on our website.

Customers are responsible for providing complete and accurate recipient and delivery information.

Additional costs arising from incorrect or incomplete information supplied by the customer, including courier redirection or redelivery fees, may be charged to the customer where reasonable.

For deliveries to a business address, please provide the business name and sufficient information for the courier to identify the delivery location.

Delivery availability to PO Boxes, Parcel Lockers and other restricted addresses depends on the carrier and delivery service selected. Any applicable restrictions will be communicated during checkout or prior to dispatch.

Where authority to leave is available and selected or authorised, the customer accepts the risks ordinarily associated with leaving a parcel unattended at the nominated delivery location, except to the extent that loss or damage results from a failure by Gift Wrapped Up or its delivery provider to exercise appropriate care or otherwise meet applicable legal obligations.

If your order has not arrived within a reasonable period after the estimated delivery date, please contact Gift Wrapped Up so that we can investigate the delivery with the carrier.

5. Incorrect Addresses & Redelivery

Please carefully check the recipient's name, address and contact information before submitting your order.

If an order cannot be delivered because the information supplied was incorrect or incomplete, additional courier, redelivery or redirection charges may apply.

If you identify an error after placing an order, contact us as soon as possible. We will make reasonable efforts to update the delivery information before dispatch, but changes cannot be guaranteed once an order has entered fulfilment or has been collected by a courier.

6. Alcohol

Where a gift hamper contains alcohol, the purchaser and recipient must meet all applicable legal age requirements.

Alcohol will not be supplied or delivered to a person under 18 years of age.

Additional identification, delivery and age-verification requirements may apply in accordance with liquor licensing laws and the requirements of our delivery providers.

Gift Wrapped Up reserves the right to refuse the sale or delivery of alcohol where required by law or where appropriate age verification cannot be completed.

7. Product Information

We take reasonable care to ensure product descriptions, images, ingredients, sizes and other information displayed on our website are accurate.

Actual product packaging, appearance, colours and presentation may vary slightly from photographs displayed online. Screen and device settings may also affect how colours appear.

Manufacturers may change packaging, ingredients or product specifications from time to time.

If you require information about a particular product, including dietary or allergen information, please contact us before ordering.

Customers and recipients with allergies, intolerances or specific dietary requirements should always review the manufacturer's product labelling before consumption.

8. Errors & Incorrect Pricing

We make reasonable efforts to ensure prices and product information are accurate.

If a genuine error results in a product being advertised at an incorrect price or with materially incorrect information, we may contact you before fulfilling the order to explain the error and provide the option of proceeding on the corrected basis or cancelling the affected product or order.

If an order is cancelled because of such an error and payment has already been received, the relevant amount will be refunded to the original payment method.

Nothing in this section limits any rights you may have under the Australian Consumer Law.

9. Returns, Refunds & Consumer Guarantees

Our products come with guarantees that cannot be excluded under the Australian Consumer Law.

If a product does not meet an applicable consumer guarantee, you may be entitled to a remedy such as a replacement, refund or other remedy depending on the circumstances and the nature of the problem.

If you receive an item that is damaged, defective, incorrect or materially different from its description, please contact us as soon as reasonably possible and provide your order details and, where appropriate, photographs showing the issue.

We may request reasonable information to assess the problem and determine the appropriate remedy.

Nothing in these Terms & Conditions limits your rights under the Australian Consumer Law.

Change of Mind

Gift Wrapped Up is not required to provide a refund or exchange where you simply change your mind, order the wrong product, find the product cheaper elsewhere or no longer require the product.

We may, at our discretion, agree to a change or cancellation before an order has been prepared or dispatched. Please contact us as soon as possible if you wish to request a change.

Because many of our hampers contain food, beverages, personalised items or other products that cannot reasonably be resold once dispatched, we generally cannot accept change-of-mind returns after dispatch.

Any restriction relating to change-of-mind returns, including for sale or promotional items, does not affect your rights where goods fail to meet the consumer guarantees under the Australian Consumer Law.

10. Order Changes & Cancellations

If you need to change or cancel an order, please contact Gift Wrapped Up as soon as possible.

We will make reasonable efforts to accommodate requests received before an order has been prepared or dispatched.

Once an order has been prepared, personalised, dispatched or transferred to a delivery provider, we may be unable to change or cancel it.

This section does not affect any cancellation or other rights available under the Australian Consumer Law.

11. Gift Messages & Personalisation

Customers are responsible for ensuring that names, messages and other personalised information submitted with an order are correct.

We may correct obvious formatting or typographical issues where appropriate but are not responsible for errors contained in information submitted by the customer.

We reserve the right not to reproduce messages containing unlawful, threatening, abusive, discriminatory or otherwise inappropriate material.

12. Website Use

You must not use the Gift Wrapped Up website:

for any unlawful or fraudulent purpose;
in a way that interferes with the operation or security of the website;
to introduce malicious software or harmful code;
to attempt to gain unauthorised access to our systems or data; or
to reproduce or commercially exploit website content without permission where that content is protected by intellectual property rights.

We may restrict access to the website where reasonably necessary to protect Gift Wrapped Up, our customers or our systems.

13. Intellectual Property

Unless otherwise stated, the content of the Gift Wrapped Up website, including our branding, photographs, graphics, text, product descriptions and website design, is owned by or licensed to Gift Wrapped Up and is protected by applicable intellectual property laws.

You may access and use the website for personal and non-commercial purposes.

You must not reproduce, distribute, modify, publish or commercially exploit our protected content without our prior written permission, except where permitted by law.

Third-party product names, logos and trademarks remain the property of their respective owners.

14. Third-Party Services & Links

Our website may contain links to third-party websites or use third-party services, including payment, delivery and technology providers.

Gift Wrapped Up does not control third-party websites and is not responsible for their independent content, availability, security or privacy practices.

The inclusion of a link does not necessarily constitute endorsement of the third-party website or its content.

15. Privacy

Gift Wrapped Up may collect and use personal information in connection with orders, customer enquiries, delivery, marketing and operation of our website.

Our handling of personal information is described in our Privacy Policy.

Where third-party providers process information on our behalf, such as payment processors, ecommerce platforms, marketing providers or delivery companies, their handling of information may also be subject to their applicable privacy policies and terms.

16. Website Availability & Liability

We aim to keep our website accurate, secure and available, but we do not guarantee uninterrupted or error-free access.

To the maximum extent permitted by law, Gift Wrapped Up is not responsible for loss arising solely from circumstances outside our reasonable control.

Nothing in these Terms & Conditions excludes, restricts or modifies any consumer guarantee, right, remedy or liability that cannot lawfully be excluded or limited under the Australian Consumer Law or other applicable legislation.

17. Events Outside Our Reasonable Control

Occasionally, fulfilment or delivery may be affected by events outside our reasonable control, including severe weather, natural disasters, transport disruptions, industrial action, carrier network disruptions, supplier shortages or other significant events.

Where this occurs, we will take reasonable steps to minimise disruption and communicate material delays where practicable.

Your rights under applicable consumer law continue to apply.

18. Refusal or Cancellation of Orders

Gift Wrapped Up may refuse, suspend or cancel an order where reasonably necessary, including where we believe:

an order is fraudulent or unauthorised;
the website or a promotion has been misused;
the order breaches these Terms & Conditions;
fulfilling the order would breach applicable law; or
circumstances outside our reasonable control prevent us from fulfilling the order.

Where we cancel an order that has been paid for and the customer is otherwise entitled to a refund, we will refund the applicable amount.

19. Changes to These Terms

We may update these Terms & Conditions from time to time to reflect changes to our products, services, website, business practices or legal obligations.

The Terms & Conditions applicable to an order are those in effect when the order is placed.

The latest version will be published on our website with the date it was last updated.